This story comes from my friend, Jeff Veyera*, my co-host on the ASQ podcast “The Fearless Workplace”. He tells it in his book “Culture is Everything”**.
Jeff was working for a large logistics company that handled auto parts among other materials. One day he got an opportunity to visit a Toyota warehouse that had a function similar to one of their own.
When he got to the Toyota warehouse, he discovered some amazing facts! The Toyota warehouse: