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I taught a course on Quality Systems at the University of Michigan, Ann Arbor. Because I’m lazy I decided that I’d ask my friends to come in and guest lecture. That didn’t work to well, probably because most of my friends just like to drink beer and watch football. So I ran out of guest lecturers in a hurry.
If you manage people, you probably worry that sometimes they might take advantage of your good nature and relax a bit on company time. Here’s a story from many years ago that even today will make you think.
US-FDA just 
The US unemployment rate is 4.3%, a historically low number. The inflation rate has dropped to 2.9%; about average for the past ten years. Why, then are workers so fearful? The answer, of course, is that they have good reason to be fearful.
In 1984 the Supreme Court ruled that courts should defer to a Federal agency’s opinion when a law is ambiguous. That decision was known as the “Chevron Deference”. The effect of that decision was to give regulatory agencies (who are staffed with technical experts) deference in courts, when they were challenged on how the law should be enforced.
Ever wonder why product quality and customer service seem to be going downhill these days? The answer is employee fear. Here’s a little incident that tells you why:
Like every organization, public or private, the Food & Drug Administration has a budget. That budget changes from year to year depending on Congress and the Executive Branch. If that budget gets cut, what does it mean for ordinary citizens?
When was the last time you saw somebody take the company mission statement down off the wall and say, “According to THIS, we ought to be doing THAT”?
The Heinrich Safety Pyramid has been used in personnel safety management for near a century. Based on research done by Herbert Heinrich in the 1930s, it stated that the number of injuries in a workplace increases as the severity of the recorded injury goes down. In later versions by Frank Bird in the 1960s the ratios were modified to:
Until now 75% of Boeing’s bonus score was based on financial metrics…and we wondered why their planes crashed and burned. Now, their Commercial Airplane division has elevated Validation & Compliance Institute
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