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Everybody’s got a GEMBA recipe for sale. They want you to believe that if you follow their formula [just click on this link and send money] you can become a charismatic leader.
When we take a drug or a dietary supplement, we often ask ourselves whether the active ingredient is actually there. And is it there in the amount listed on the label?
If you are among the one or two people on this Earth who’ve never heard of Jeff Foxworthy, I guess I’ll need to clue you in. I didn’t think there was anybody in that category, but, as you’ll see in a minute, I was wrong.
Actually, it’s not that the actual process of Root Cause Analysis (RCA) is so hard. In fact, it’s fairly straightforward. The biggest problem is the number of people whose critical thinking skills are critically deficient:
In 2012 the Detroit Tigers paid $26 million to a once-great player, whose best years were behind him. I could not figure out the rationale for the hire. The Tigers were getting much fewer hits per buck with Hunter than any other reasonable option. Was General Manager Dave Dombrowski crazy? Why would the Tigers do that?
Deming says that management must drive out fear. He does not talk much about how to do it. Part of management’s job is to explain the company’s goals to the frontline workers. If they are convinced, they will achieve greatness. If not…, perhaps a different goal?
…can change the process you're measuring. Of course, quantum physicists declare that the act of measurement always changes the measured. In the world of quality management we’re not dealing with such small scales. But the concept still applies.
“Dr. Reddy's Laboratories Inc. is initiating this recall as a precautionary measure due to out of specification (OOS) results for the conductivity test for one of the excipients, Microcrystalline Cellulose (Avicel pH 102), NF supplied by DuPont.”
You come back to the house after a night on the town and you flip the switch in the hallway…nothing happens; no light. You remember that the light on the porch was still on when you came in, so you know you have power to the house. The other lights work, so you know that the breaker box is probably functioning. You switch the light bulb...
trends in leadership from Dear Leader Vladimir. Because you should know what not to do.Validation & Compliance Institute
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